The jobholder will be responsible in particular for the following areas of work: • Client system administration activities (e.g. Microsoft 365 administration, patch management for client infrastructure, Active Directory administration, software and hardware installation/configuration, preparing and deploying computer images, ensuring antivirus protection for client infrastructure, monitor and maintain the client infrastructure, monitor and maintain Device Enrolment Programme (DEP) for Apple devices, preparing software packages for deployment, preparing client related scripts); • Manage problem tickets, providing root cause analysis and maintain documentation; • Provide 2nd and 3rd line hardware as well as software support; • Coordination activities (e.g., oversee one or more ITIL processes / practices, setup and maintenance of user guides, documentation and instructions); • Provide 1st line support in the function as a Service Desk Analyst when required; • Fulfil service requests in the function as a Service Desk Analyst when required; • Be part of a Standby support shift schedule during out of working hours; • Any other tasks related to his/her area of work as requested.